Returns Policy

Thank you for choosing BeachBySŌL. To ensure a smooth shopping experience, please carefully review our Returns Policy, outlining your rights and responsibilities.

Returns Eligibility:

• Returns are accepted within 30 days of the purchase date.
• Eligible items must be unused, in their original condition, and with the original packaging.
• Exclusions: Gift cards & sale items.
  

Initiating a Return:

• To start a return, contact our Customer Care team at solenquiries@outlook.com with your order number and item details.
• You will be provided with a Return Authorization (RA) number and instructions for the return process.

Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
• For traceability, use a trackable shipping service and retain the shipping receipt.

Refund Process:

• Upon receiving and inspecting your return, we will send you an email confirmation.
• Approved returns will be refunded to the original payment method.
• Note: Shipping costs are non-refundable.

Exchanges:

• For exchanges, please contact our Customer Care team to discuss the exchange process.

Damaged or Defective Items:

• Report damaged or defective items within 7 days of receipt by contacting our Customer Care team. We will arrange a replacement or refund.

Refund Timeline:

• Refunds are typically processed within 5 business days of receiving the returned item.

Contact Information:

• For any questions or concerns regarding returns, reach out to our Customer Care team at solenquiries@outlook.com

Note: The Returns Policy may be revised without notice; it is advisable to periodically review for any updates.